SBC was just as bad. When I wanted to get rid of it, I was on hold for almost three hours. Seriously, I went to a movie, V for Vendetta, and came back and was still on hold. I couldn't understand the guy on the other end. It was horrible, almost as bad as when it wouldn't let me go online anymore.
PSA: For those out there who want to get highspeed internet and who still have dialup, go straight to cable. Don't even mess with any other means, like AOL for Broadband, or SBC, or AT&T or whatever other ones are out there. It may cost more, but it is SO much easier and cheaper in the long run.